UK Driving Help is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.
UK Driving Help (the owners of this website UKDrivingHelp.co.uk) provides checking services for UK driving licence applications.
This privacy notice explains how we use any personal information we collect about you when you use this website.
1. Definitions and Interpretation
“Account” means collectively the personal information, payment information and credentials used by users to access paid content and/or any communications system on the website
“Content” means any text, images, graphics, audio, video, software, data compilations and any other form of information that appears on, is part of or forms part of the website
“Data” means collectively all information that you submit to the website. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
“Service” means collectively any information, services, tools and facilities that UK DRIVING HELP offers or makes available through the website either now or in the future
“System” means any online communications infrastructure that UK DRIVING HELP has or will make available through the website now or in the future. This includes, but is not limited to, web-based e-mail, message boards, online chat facilities and e-mail links
“User” / “Users” means that any third party that accesses this website is not employed by UK Driving Help and acting in the course of their employment
“Website” means the website you are currently upon/using (UK DRIVING HELP) and any sub-domain(s) of this website unless excluded by expressing within their own terms and conditions
2. Data Collected
We collect, process and retain personal information about you only when you:
2.1. submit your information to us using the “Contact Us” form
2.2. directly contact us
2.3. make a payment for our administrative checking services
Without limitation, the following Data may be collected:
2.5 Date of Birth;
2.7 Job Title;
2.9 Personal Identification Number
2.10 Contact Information, this may include, but is not limited to: e-mail address, landline telephone number and mobile phone number;
2.11 Demographic Information such as post code, preferences and interests;
2.12 Financial Information such as credit / debit card number(s);
2.13 IP address (automatically collected);
2.14 web browser type and version (automatically collected);
2.15 operating system (automatically collected);
2.16 Cookie information (see Clause 10 below).
2.17 Unless a person voluntarily submits personal data to us (for example, by sending us an e-mail or completing the contact form), we cannot personally identify an individual.
3. Our Use of Data
3.1. Any personal Data submitted by you, the user, will be retained by UK DRIVING HELP for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 12 months.
3.2. Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to any third party body, organisation or entity.
3.3. All personal Data is stored securely in accordance with the principles of the EU’s General Data Protection Regulation. For further details on security please see Clause 9 below.
3.4. Any or all of the above Data may be required by us from periods of time in order to provide you with the best possible service and experience when using our Web Site. Data may be used by UK DRIVING HELP for the following reasons:
3.4.1. internal record keeping;
3.4.2. improvement of our products or services;
3.4.3. transmission by email of promotional materials that may be of interest to you;
3.4.4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website, will most commonly be used for, but not limited to, testimonials for our website.
4. Third Party Web Sites and Services
UK DRIVING HELP may employ the services of other parties for UK DRIVING HELP with matters that would include, but are not limited to, payment handling, delivery of purchased items, advertising and marketing. The providers of such services do not have access to certain personal Data provided by the of this Web Site. Any Data that is used by such parties is used only to the extent that is required by them to perform the services that UK DRIVING HELP requests from them. Any use for other purposes is strictly prohibited. Any Data that is processed by third parties must be done so within the terms of this Policy and in compliance with the General Data Protection Regulation (GDPR).
5. Changes of Business Ownership and Control
5.1. UKDrivingHelp.co.uk may sometimes expand or reduce its business, this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will be transferred along with that division and the new owner or newly controlling party (if necessary to that division) will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
5.2. In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted about this in advance or then after by ourselves
6. Controlling Access to your Data
6.1. Wherever users are required to submit Data, you will be given options to restrict our use of that Data. This may include, but is not limited to, the following:
6.1.1. use of Data for direct marketing purposes; and
6.1.2. sharing Data with third parties.
7. Your Right to Withhold Information
7.1. You can access some areas of this Web Site without providing any Data at all. However, in order to use all services and systems provided, you may be required to input account information or other data.
8. Accessing your own Data
8.1. You have a right to ask for a copy of your personal Data. This request must be sent in writing to ourselves by emailing Contact@UkDrivingHelp.co.uk
8.2. We want to make sure that your personal information is accurate and up to date. Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please contact us through by emailing Contact@UKDrivingHelp.co.uk
8.3. In the event that you wish to complain about how we have handled your personal data, please contact our Data Compliance Manager at Contact@UKDrivingHelp.co.uk. Our Customer Service Manager will then look into your complaint and work with you to resolve the matter.
8.4. If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioner’s Office in the UK here: https://ico.org.uk/concerns/ and file a complaint with them.
9.1. Transmitting information over the internet is generally not completely secure. We have procedures (physical, electronic and managerial) and security in place to keep personal data secure once it is in our systems.
9.2. We won’t share personal information with any 3rd party organisation for market research, marketing, or commercial purposes without specific consent from the user.
10.2. All Cookies used by UK Driving Help on this Website are used in compliance with current UK and EU Cookie Law.
10.3. Certain areas and/or features of the Website rely on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block such cookies by changing your internet browser’s settings as detailed. However, in a few cases some of our website features may not function as a result.
10.4. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
11.1. When you purchase our checking service we use a third-party provider, Surf and Pay, to securely process your online payments. The fees associated with your purchases will appear on your Payment Method statement through the identifier ‘www.surfandpay.com’ or Surf and Pay.
12. Other websites
12.1. Our website contains links to other websites. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
13. Changes to our privacy notice
13.2. UK Driving Help is a registered Data Controller with the Information Commissioner’s Office (ICO).
14. How to contact us
14.1. Please contact us if you have any questions about our privacy notice or information we hold about you email our Data Compliance Manager at firstname.lastname@example.org.