FAQs2018-10-27T12:29:31+00:00

Frequently Asked Questions

When can I expect my licence?2018-10-27T12:16:45+00:00

Our service to you will begin as soon as we receive your application. Once this has been submitted, either by us directly or by yourself, the DVLA aims to deliver your new driving licence to you within three weeks of receiving the completed application. It may take longer if they have to check your health or personal details. Please allow at least three weeks for your driving licence to arrive before contacting the DVLA directly. When your new licence is issued it will have a number of added security features. One of the main differences is a laser engraved black and white photograph.

What if I still hold a paper licence?2018-10-27T12:14:36+00:00

When changing your name or address, you will need to provide original documents confirming your identity and provide a passport style photograph as well as your original paper driving licence.

What Fee do the DVLA charge in addition to this check and send service?2018-11-13T20:25:38+00:00

The list below indicates the fee (where payable) that is charged by the DVLA, which must be paid to them once you receive your application from us.

First provisional licence – car, motorcycle, moped- £43
First full GB licence in exchange for full EC/EEA or other designated foreign licence – £43
Replace a driving licence if it’s been lost, stolen, defaced or destroyed – £20
Change your photo, Only possible if your photo will expire within 2 years – £14
Renew a driving licence after disqualification – £65
Renew a driving licence If disqualified for some drink-driving offences where the DVLA needs to arrange medical enquiries – £90
Renew a driving licence after a licence was revoked (under the New Drivers Act) – £50
Renew an expired driving licence – £17
Exchange a Paper licence to photocard with no change of details – £20
exchange a driving licence for the removal of expired endorsements – £20

This is a non-official optional checking service with charges from £69.99 (inclusive VAT), additional and separate to any DVLA fee, which ranges from free to £90. Applications can be made directly on www.gov.uk without a checking service fee.

What do I need to apply to replace my driving licence?2018-10-27T12:22:11+00:00

You can replace your current British driving licence online if you:

  • Have lost your British licence (full or provisional) or it has been stolen, defaced or destroyed
  • Are a resident of Great Britain
  • Can meet the minimum eyesight requirement
  • Are currently not prevented from driving for any reason
  • Have a valid UK passport or another form of identity
  • Can provide addresses of where you have lived over the last three years
Keeping your details correct2018-10-27T12:22:48+00:00

Telling DVLA your details have changed will ensure your record is up to date and all future driving licence reminders are sent to your correct address it will also ensure that you are complying with the statutory requirements.

I have lost my licence or it has been stolen, what do I do?2018-10-27T12:15:56+00:00

If you have lost your driving licence, or you do not have one or both parts of your photo card driving licence you will need to a replacement. You can make changes, such as a new name, address or photo, at the same time.

Do you handle licences for residents of Northern Ireland?2018-10-27T12:15:09+00:00

Unfortunately at this time we cannot process any applications for customers who reside in Northern Ireland.

Do I need to renew my photo?2018-10-27T12:13:32+00:00

If your photo licence is due to expire soon you will need to renew your licence before this date of expiry. This date can be found on section 4b on the face of your driving licence. Severe fines are payable if you fail to update your photograph, address or a name change.

Can I start driving before my licence is returned to me?2018-10-27T12:17:59+00:00

The official advice from the DVLA is that you can drive before you receive your licence as long as you:

Have held a UK licence issued since 1 January 1976 or another exchangeable licence
Are not disqualified from driving
Have not been refused a licence for medical reasons or for failing to comply with medical enquiries
Would not be refused a licence for medical reasons (if in doubt, check with your doctor)
Keep to any special conditions which apply to the licence

Can I apply online to renew the photo on my driving licence?2018-10-27T12:19:59+00:00

To renew the photo on your driving licence online you need to:

  • Be a resident of Great Britain
  • Not currently be prevented from driving for any reason
  • Provide addresses of where you have lived over the last three years
  • Have your driving licence (Or explain why you do not have it on the form)

If your name has changed you must also apply to change your name you can use this service to complete both applications.

Can I apply online for a first provisional driving licence?2018-10-27T12:18:50+00:00

You can use our service in order to apply for your first British provisional driving licence online as long as you:

Have not previously had a provisional licence
Are a resident of Great Britain
Can meet the minimum age requirement
Can meet the minimum eyesight requirement
Are currently not prevented from driving for any reason
Have a valid UK passport or another form of identity
Can provide addresses of where you have lived over the last three years

Please note, if you have previously held a provisional licence and no longer have it, you can apply for a replacement licence.

Once we have processed your application you will receive a pack from us within 2-3 working days. This will contain a letter explaining what you need to do next and include an envelope addressed to the correct DVLA department and clear instructions on where to sign the form.

After sending this completed declaration to the DVLA they will aim to send your driving licence within two weeks of you submitting the application.